Refund and Returns Policy

Payments and refunds:

By providing your payment card details, you confirm that you are authorized to use the card and pay us or our payment service provider for the items in your order, packing and shipping costs, and any other charges that may be charged to us. impute. payment. Under these terms. Refunds, if applicable, will only be made through payment methods (ie PayPal, credit card) and/or the card used for payment.

To avoid unnecessary delays in processing your order, please ensure that the billing addresses on your order match your credit card account information. If you’ve recently moved or aren’t sure if you received your credit card statement at your office or home address, use the 800 number on the back of your credit card to confirm. Contact the bank that issued your card.

Moreover, your refund will not be processed until we receive your goods back. Refunds are credited to the original card you paid with and will take 5-7 working days to be credited to your payment card, depending on your card provider. We will refund any postage paid.

Refund the right to cancel an online purchase:

You have 14 calendar days from receipt of your total order, in which case you have to cancel everything you ask us. We must receive any such refund within 14 calendar days of your cancellation. See “How to Return Items” for more details. All items will be returned to us in the condition in which you received them, including maintenance of hygiene seals. Please note that if you sell items that are not eligible for return due to health or hygiene reasons, you will lose the right to cancel your items.

  1. Damaged Items: If any item we have supplied is damaged on receipt we will replace or repair the item free of charge or refund the price you paid for it together with any postage charges you paid to us for delivery.
  2. How to Return Items: To return a damaged item you should contact our Health and Wellness of Carmel Natural Pharmacy. Then follow the instructions on the Returns Note included in your delivery.
  3. Return to Store: you may also return any item that you have ordered from us online at the Health and Wellness of Carmel Natural Pharmacy. You must return your item(s) within 14 days of receipt of your total order. You must present your shipping form to our store to enable our store to process your return.


Once you have ordered and paid for your products, we will send you an email confirming your online payment receipt, your order details and delivery details, provided you submitted the correct email address when placing your order. We cannot guarantee that all ordered products will be available in our inventory at all times, but we will ship them as soon as possible.

  • Orders are packed and shipped Monday through Friday only. Most orders ship within 2 business days from the order date. Orders placed on weekends and select holidays are processed the next business day.
  • If we are unable to process your order due to incorrect or incomplete payment information, it may take another 2 business days to process your order. It may take an additional 30 business days to process and ship orders without items in stock.

We recommend that you print or save a copy of your payment information for online payment and send a confirmation email immediately upon receipt if you have any questions about your order. Contact us if necessary. If you believe that the information emailed to you is incorrect, please contact us immediately so that we may correct it.

Shipping and maintenance costs:

Shipping and handling costs will be included in the cost of your order and will depend on the total cost of the items you order and, where delivery options are provided, you are selected. For orders delivered to the United States, the packing and shipping charges you will pay will appear on the screen before you confirm your order with us. When an order includes multiple items, we may ship the items separately, in which case you will only be charged postage and packing charges.

For More Information Contact Us!